Customizing labels

If you are using the advanced address verification or email and phone validation features, blocks are displayed on the Checkout or Thank you page. It is possible to override all of the blocks' prompts, messages, and labels using the Labels page found in the app nav:

Labels page in the app menu

The Labels page is grouped into two areas with logical sections within them:

Address Validation

  • Initial prompt - displayed if address verification is triggered
  • Outcomes - the four possible address verification outcomes
  • Manual editing - the labels displayed when manually editing an address (this only applies to the Thank you page)
  • Actions - the labels used for all action buttons
  • Confirmation - the messages displayed when an address is chosen (this only applies to the Thank you page)

Email/Phone Validation

  • Initial prompt - displayed if a warning message has been configured
  • Email outcomes - the three possible email validation outcomes
  • Phone outcomes - the three possible phone validation outcomes
  • Actions - the label used for the action button

Customizing a label

  1. Find the appropriate section and the label within it that you would like to customize.

  2. The default label is displayed as a placeholder, which can be overridden.

  3. Once all label changes have been made, click the Save button.

Restoring default labels

  1. Simply remove the label that has been used to override the default.

  2. The default label is displayed as a placeholder again.

  3. Once all required labels have been restored, click the Save button.