Commerce

Overview

Contact data errors during checkout can include incomplete or mistyped address, email, and phone information. For Oracle Commerce (ATG) teams, these issues can lead to avoidable operational costs and reduced marketing accuracy.

Experian Data Quality for Oracle ATG Web Commerce is designed around a best-practice ATG workflow. The code framework interacts with ATG classes and supports validation at address, email, and phone capture points, including ship-to and bill-to fields, call center modules, and account portals.

Product highlights

• Real-time address, email, and phone verification and standardization.
• Support for Oracle ATG Web Commerce v10 and v11.
• Datasets for 250 countries and territories, including U.S. and international coverage.
• Intuitive validation engines and prompts to reduce keystrokes and data-entry errors.
• Best-practice integration code that aligns with ATG classes.

How it works

Validation is invoked whenever a customer enters data in an enabled ATG touchpoint. Submitted address, email, or phone data is verified and standardized automatically.

If data cannot be verified intuitively, the user is prompted for missing elements before form submission. This helps ensure required information is validated before it moves downstream.

Key benefits

• Reduce checkout-time data errors at ship-to, bill-to, call center, and account touchpoints.
• Lower operational overhead by reducing manual correction and rework.
• Improve marketing accuracy with cleaner contact data.
• Use centrally managed data updates delivered through Experian's data center, reducing IT maintenance effort.
• Support faster implementation timelines with ATG-specific integration patterns.

Integration specifics

Experian Data Quality for Oracle ATG Web Commerce is available for ATG v10 and v11. The implementation maps website touchpoints to Experian Data Quality classes so verification can run at the required points without depending on manual checks.